Max Factory figma Kaguya Luna Max Factory

Prompt shipping and expert packing

Because of our long-standing relationship with UPS FedEx DHL as well as other leading global carriers, we can offer a variety shipping options. Our warehouse staff are highly trained and will be able to pack the goods according to our precise and exact specifications. Before shipping, all goods are carefully examined and safely secured. We deliver to thousands of customers every day from all over the world. This shows our commitment to become the biggest online retailer on the planet. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.

Note: Orders with more than one item will be assigned a different processing time for each item.

Before shipping the items, our staff will carry out a thorough inspection on the products you have ordered. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

The inventory is always changing and we are unable to control it completely due to the fact that multiple stakeholders are involved, including our warehouse and factory. The actual levels of stock can change at any point. It's possible that your order could be unable to fill after you place the order.

Our policy lasts for thirty days. If it's been more than 30 days since the date you made your purchase and we're unable to offer you a complete refund or exchange.

You can only return an item if it is unused and is in the same condition when you first received it. The item must be in the original packaging.